Support Plan

Features Basic Developer Business Enterprise
Pricing Free €99/month + €199/month + €1400/month 
Customer service 8×5 + + + +
Support forums + + + +
Documentation, whitepapers, best-practice guides + + + +
Trusted Advisor + +
Access to technical support Health Checks Email
(business hours)
Phone, chat, email, live screen sharing
Phone, chat, email, live screen sharing, TAM
Primary case handling Customer Service Associate Associate Engineer Senior Engineer
Users who can create cases  – 1 2
Unlimited
(IAM supported)
Response time  – Within 24 h Within 8 hour Within 1 hour
Architecture support Building blocks Use-case guidance Application architecture
Best-practice guidance  +  +  +
Support API  +  +
Support for third-party software  +  +
Infrastructure event management Contact us for pricing  +
Concierge  +
Direct access to a Technical Account Manager (TAM)  +
White-glove case routing  +
Management business reviews  +